Responsible Gaming

At spin-palace-casino-new-zealand, we recognize that online gambling is a form of entertainment that requires maturity, awareness, and self-discipline. Our fundamental principle of responsible gaming is designed to ensure that every user engaging with spins-palace-nz.com does so within a safe, controlled, and transparent environment. We are fully committed to providing comprehensive player support mechanisms that empower you to manage your gaming activity proactively. Whether you are a new visitor or a long-term player, our dedicated support infrastructure is available to assist you in maintaining a balanced approach to leisure.

Risk Awareness

Understanding the behavioral indicators of potential gambling-related harm is essential for maintaining control. Gambling addiction often develops subtly, and recognizing the early warning signs can prevent the escalation of risky behaviors. At spin-palace-casino-new-zealand, we encourage all players to regularly monitor their gaming habits against established risk patterns.

Common Indicators of Risk:

• Preoccupation: Constantly thinking about past gaming sessions or planning the next bet while engaged in other activities.
• Chasing Losses: Returning to the casino specifically to win back money lost in previous sessions, often leading to larger wagers.
• Escalation: Feeling the need to increase bet sizes or deposit amounts to achieve the same level of excitement.
• Concealment: Hiding the extent of your gambling or the amount of money spent from family, friends, or colleagues.
• Neglect: Ignoring professional responsibilities, personal hygiene, or family obligations in favor of gaming.

Self-Assessment Test:

To evaluate your current relationship with gambling, please answer the following questions honestly:

1. Do you ever stay away from work or university to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When you are in a gaming session and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
4. Have you ever lied to cover up the amount of money or time you have spent gambling?
5. Have you lost interest in your family, friends, or pastimes due to gambling?
6. After losing, do you feel you must try and win back your losses as soon as possible?

If you answered "Yes" to several of these questions, we strongly advise you to utilize the limits and tools described below or contact a support organization immediately.

Limits & Tools

To support your ability to play responsibly, spins-palace-nz.com provides a suite of integrated technical tools designed to help you manage your expenditure and time. These limits can be configured directly within your personal account settings under the "Responsible Gaming" tab.

Deposit Limits

You can restrict the amount of money you are able to deposit into your account over specific periods. Once a limit is reached, you will be unable to make further deposits until the period resets. Decreasing a limit takes effect immediately, while increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.

• Daily Limit: Restricts total deposits within a 24-hour cycle.
• Weekly Limit: Caps deposits for a rolling 7-day period.
• Monthly Limit: Sets a maximum deposit ceiling for a rolling 30-day period.

Session Timers & Reality Checks

Keeping track of time is crucial. Our Reality Check tool triggers a notification at intervals you select (e.g., every 30, 60, or 90 minutes). This pop-up displays the duration of your current session and your total wins/losses, requiring you to acknowledge the message before continuing or exiting the game.

Time-Out (Cooling Off)

If you feel you need a short break from gaming, you can activate a "Time-Out" period. This is a temporary suspension of your account access for a short duration, ranging from 24 hours up to 72 hours or even one month. During this time, you will not be able to log in or deposit funds. To activate this, navigate to the "Limits" section of your profile and select the desired duration.

Self-Exclusion

For players who feel they have lost control over their gambling behavior, spin-palace-casino-new-zealand offers a Self-Exclusion facility. This is a formal process that blocks access to your account for a longer, definitive period. Unlike a Time-Out, Self-Exclusion is a more severe measure designed to enforce a break from all gambling activities.

How to Activate Self-Exclusion:

1. Log in to your account and visit the "Responsible Gaming" section, or contact our support team at support@spins-palace-nz.com.
2. Select the "Self-Exclusion" option.
3. Choose your exclusion period. Options typically range from a minimum of 6 months up to 1 year, 5 years, or a lifetime (permanent) exclusion.
4. Confirm your decision. You may be asked to re-enter your password to verify the request.

Consequences of Self-Exclusion:

• Access Denied: You will be immediately logged out and prevented from accessing your account on spins-palace-nz.com for the selected duration.
• Marketing Stopped: We will take all reasonable steps to remove you from our marketing databases and stop sending promotional materials within 48 hours.
• Financial Settlement: Any remaining clear balance in your account will be refunded to you according to our withdrawal policy, provided all verification requirements are met.
• Irreversibility: You cannot revoke a self-exclusion agreement before the chosen period expires. Any attempt to open new accounts during this time will result in immediate closure and forfeiture of winnings.

Support Resources

We strongly encourage players in New Zealand and internationally to utilize professional support networks if they experience difficulties. Below is a comprehensive list of organizations dedicated to assisting those affected by problem gambling.

Blocking Software

In addition to counseling, we recommend installing blocking software designed to restrict access to gambling websites across your devices:

• Gamban: Software that blocks access to thousands of gambling sites and apps on all your devices.
• BetBlocker: A free tool to help you control your gambling by restricting access to over 15,000 gambling sites.

Help for Family

Problem gambling impacts not just the player, but also their family and friends. If you suspect a loved one is struggling with addiction, approaching them requires empathy and patience. Avoid accusations; instead, focus on how their behavior affects you and the family.

• Start the Conversation: Choose a calm time to talk. Express concern rather than judgment. Use "I" statements (e.g., "I feel worried when...") rather than "You" statements.
• Protect Family Finances: Ensure that joint accounts are secured and that the person playing does not have easy access to essential household funds.
• Seek Support: Organizations like Gam-Anon offer meetings specifically for the families of problem gamblers. Forums and chats on sites like Gambling Therapy also provide community support for affected family members.
• Professional Help: Encourage your loved one to speak with a psychotherapist or contact one of the helplines listed above.

Operator's Commitment

At spin-palace-casino-new-zealand, responsible gaming is not just a policy; it is an operational imperative. We employ advanced internal risk-check procedures to monitor player activity for signs of distress or loss of control. This includes analyzing betting patterns, session durations, and deposit frequencies.

Intervention Protocol:

• Monitoring: Our systems flag unusual activity, such as sudden increases in deposit volume or extended late-night sessions.
• Warning Messages: Automated system messages may be sent to players exhibiting risky behavior, reminding them of their limits and available tools.
• Direct Contact: If risk patterns persist or escalate, our Responsible Gaming Team is authorized to initiate contact with the player. We may temporarily suspend the account to conduct a welfare check or require the player to set mandatory deposit limits before play can resume.

Updates

The policies and tools regarding responsible gaming at spin-palace-casino-new-zealand are subject to review and improvement. Players will be notified of any significant changes to this policy via e-mail or through a prominent banner notification upon logging into the website. We recommend reviewing this page periodically to stay informed of new tools or resources.

Last updated: November 6, 2025.

Contact & Feedback

If you have questions regarding our responsible gaming tools, need assistance setting limits, or wish to provide feedback on how we can improve our player protection measures, please contact our dedicated department.

• E-mail: support@spins-palace-nz.com (Attn: Responsible Gaming Team)
• Main Contact: Liam Williams

You may also use the feedback form located in the "Help" section of the website to submit requests for self-control assistance or general inquiries. All communications regarding responsible gaming are treated with the utmost confidentiality and priority.