Privacy Policy

This Privacy Policy explains how spin-palace-casino-new-zealand collects, uses, and protects your personal information when you visit or use our website, spins-palace-nz.com. It applies to all players and visitors accessing our services. This policy is effective as of November 6, 2025.

Who We Are

The data controller responsible for your personal information is the operating entity managing spins-palace-casino-new-zealand. We are committed to upholding the highest standards of data protection in compliance with the New Zealand Privacy Act 2020 and applicable international standards. The website is administered by our dedicated data protection team.

If you have any questions regarding this policy or how your data is handled, or if you wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) or support team via the following official channel:

Email: support@spins-palace-nz.com
Website: https://spins-palace-nz.com

What Personal Data We Collect

To provide a secure and functional gaming environment at spins-palace-nz.com, we collect specific categories of information. This data collection is necessary for account management, legal compliance, and service optimization.

Identity and Contact Data: This includes your full name, date of birth, residential address, email address, and mobile telephone number. We require this to verify your identity and age.
Technical and Device Data: When you access our platform, our systems automatically record your Internet Protocol (IP) address, browser type and version, time zone settings, operating system, and unique device identifiers.
Financial and Transaction Data: We process details regarding your deposits and withdrawals, including payment method identifiers (e.g., partial credit card numbers, e-wallet IDs) and transaction history. Please note full credit card numbers are tokenized by our secure payment processors.
Usage and Behavioral Data: We analyze how you interact with our website, including your betting history, game preferences, login times, page response times, and clickstream data.
Verification Documents (KYC): To comply with Anti-Money Laundering (AML) laws, we collect copies of identification documents such as passports, driver's licenses, and utility bills.

Legal Basis for Processing

We process your personal data only when we have a lawful basis to do so. Under the New Zealand Privacy Act and relevant international frameworks, we rely on the following legal grounds:

Performance of a Contract: Processing is necessary to register your account, process your bets, and facilitate withdrawals. Without this data, we cannot provide our gambling services to you.
Legal Obligation: We are required by law to process certain data for responsible gambling checks, age verification, and Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) compliance.
Legitimate Interests: We process data to detect and prevent fraud, ensure network security, and improve our services through analytics, provided these interests do not override your fundamental rights.
Consent: Where required (e.g., for direct marketing communications or specific tracking technologies), we will obtain your explicit consent before processing your data. You may withdraw this consent at any time.

Purpose of Processing

Your data is used exclusively for the purposes outlined below. We do not sell your personal information to third parties.

Service Provision: To create and manage your account, process financial transactions, and provide customer support.
Legal Compliance: To verify your age and identity, and to comply with regulatory reporting requirements in New Zealand and other jurisdictions.
Risk Management: To detect, investigate, and prevent fraudulent activities, money laundering, and bonus abuse.
Service Improvement: To analyze system performance and user behavior to optimize the website experience at spins-palace-nz.com.
Marketing and Communication: To inform you about bonuses, promotions, and new game releases (only where you have opted in).

Disclosure & Sharing

To operate spin-palace-casino-new-zealand effectively, we may share your information with trusted third parties. These disclosures are governed by strict data processing agreements ensuring confidentiality and security.

Payment Service Providers: We share transaction details with banks and payment gateways to facilitate your deposits and withdrawals.
Service Providers and Partners: We utilize third-party vendors for hosting, customer support software, ID verification services, and marketing platforms.
Regulatory Authorities: We may disclose data to the New Zealand Police, the Department of Internal Affairs, or other law enforcement agencies if required by law or to report criminal activity.
Professional Advisers: Lawyers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

International Transfers

As a digital service, your personal data may be transferred to and processed in countries outside of New Zealand. We ensure that any such transfer complies with Information Privacy Principle 12 (IPP 12) of the Privacy Act 2020.

We only transfer data to jurisdictions that offer comparable privacy safeguards to New Zealand, or where we have implemented binding legal instruments, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected to a standard required by New Zealand law.

Data Retention

We retain your personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, or as required by law.

Account Data: Retained for the duration of your active account relationship with us.
Legal and Financial Records: Due to Anti-Money Laundering (AML) regulations, we must retain customer due diligence and transaction records for a minimum of 5 to 7 years after the closure of your account or the end of the business relationship.
Marketing Data: Retained until you withdraw your consent or opt-out of communications.

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be associated with you.

Your Rights

Under the New Zealand Privacy Act 2020 and applicable international standards, you have specific rights regarding your personal information. We are committed to facilitating these rights efficiently.

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Deletion (Erasure): You may request the deletion of your personal data where there is no compelling legal reason for us to keep it (subject to our AML retention obligations).
Right to Object and Restrict: You have the right to object to the processing of your data for marketing purposes or to restrict processing in specific circumstances.
Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at support@spins-palace-nz.com. We will respond to your request within 20 working days, as required by the Privacy Act. These requests are generally free of charge.

Cookies & Tracking Technologies

spins-palace-nz.com uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

Strictly Necessary Cookies: Essential for the website to function (e.g., allowing you to log in and access secure areas). These cannot be switched off.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the site.
Functionality Cookies: Enable us to recognize you when you return to our website and personalize content for you.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make advertising more relevant.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of our casino services.

Data Security

We take the security of your data seriously and have implemented robust technical and organizational measures to protect it against unauthorized access, loss, or misuse.

Encryption: All sensitive data transfers are secured using TLS 1.2+ (Transport Layer Security) encryption technology.
Access Controls: Access to personal data is strictly limited to employees and contractors who have a business need to know. They are subject to strict confidentiality obligations.
Network Security: We employ advanced firewalls, intrusion detection systems, and regular security audits to safeguard our infrastructure.
Incident Response: We have procedures in place to deal with any suspected data breach and will notify you and the Office of the Privacy Commissioner of a notifiable privacy breach where we are legally required to do so.

Complaints & Contacts

If you have concerns about how we handle your personal information, we encourage you to contact our support team first so we can resolve the issue promptly.

Contact our Data Protection Team:
Email: support@spins-palace-nz.com

We aim to resolve all privacy complaints within 30 days. If you are not satisfied with our response, or if you believe we are not processing your data in accordance with the law, you have the right to lodge a complaint with the New Zealand supervisory authority:

Authority: Office of the Privacy Commissioner (OPC)
Website: www.privacy.org.nz
Phone: 0800 803 909 (New Zealand only)

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page indicates when the latest revisions were made.

For material changes that significantly affect your rights, we will provide advance notice (minimum 30 days) via email or a prominent notice on spins-palace-nz.com. Your continued use of our services after the effective date constitutes acceptance of the updated policy.